Role overview

The Retail Manager will be responsible for managing day-to-day store operations, supervising employees, monitoring sales performance and maintaining effective stock control and merchandising standards. The role involves coordinating staff activities, achieving business targets, managing customer relationships and ensuring compliance with company policies and health and safety requirements.

Key responsibilities

• Oversee daily retail operations, ensuring efficient store management and consistent service delivery.
• Supervise, motivate and develop retail employees to maintain high performance and productivity.
• Monitor sales performance, analyse sales reports and implement strategies to achieve revenue and profitability targets.
• Manage inventory, stock replenishment, product availability and stock control procedures.
• Oversee merchandising, product presentation and promotional activities to maximise sales opportunities.
• Manage cash handling, payment transactions and daily financial reconciliation procedures.
• Coordinate staff recruitment, training, work schedules and performance assessments.
• Maintain excellent customer service standards, resolving complaints and ensuring customer satisfaction.
• Monitor operational expenditure, identify cost-saving opportunities and improve business efficiency.
• Ensure compliance with company policies, health and safety regulations and relevant retail operating standards.
• Develop and implement operational improvements to strengthen store performance and customer retention.
• Prepare regular sales, stock and operational performance reports for senior management.
• Liaise with suppliers and relevant business stakeholders to maintain efficient retail operations.
• Escalate significant operational, financial or staffing issues to the Director or Senior Management.

Skills and experience

• Previous experience in retail management, store management or a similar supervisory position.
• Good understanding of retail operations, inventory management, merchandising and sales performance.
• Proven ability to supervise, motivate and develop employees while maintaining operational standards.
• Strong leadership, organisational and decision-making skills.
• Ability to analyse sales reports, monitor business performance and achieve commercial targets.
• Experience managing stock levels, cash handling and retail administrative procedures.
• Excellent customer service, communication and problem-solving skills.
• Ability to manage competing priorities and work effectively in a fast-paced retail environment.
• Good understanding of workplace health and safety requirements and company compliance procedures.
• Proficiency in retail management systems, point-of-sale systems and standard office applications is desirable.
• Relevant qualifications in Retail Management, Business Management or a related discipline are desirable.

Benefits

• Competitive annual salary of £32,500.
• Workplace pension.
• Cycle to Work scheme, subject to eligibility and scheme terms.
• Skilled Worker visa sponsorship may be provided for eligible candidates, subject to applicable Home Office immigration rules and sponsorship requirements.
• Career progression and professional development opportunities.
• Annual leave entitlement plus bank holidays, in accordance with the employment contract and statutory requirements.
• Staff training and development opportunities.
• Supportive and professional working environment.